Return & Refund Policy

Thanks for shopping at Sublime Store. We want you to love every purchase. If something isn’t right, please review the policy below and contact us within the stated time-frames.

1. Quick Overview

• 24-Hour Window for Issues
  Report damage, missing or wrong items within 24 hours of delivery.
• 360° Unboxing Video Required
  Shoot one continuous, pause-free video from parcel seal to full unboxing.
  360 डिग्री बिना कट का पार्सल खोलने वाला वीडियो अनिवार्य है।
• No video ⇢ No replacement / refund.
• Shipping available pan-India.

2. Order Cancellation

You may cancel an order within 3 hours of placing it (or before dispatch) by contacting us via e-mail, phone, or WhatsApp. Once shipped, the Return Policy below applies.

3. Return Eligibility

• Item must be unused, in original packaging, and accompanied by the 360° unboxing video.
• Custom-made or personalised products are non-returnable.
• Return request must be raised within 12 hours of delivery.

4. Refunds

After we receive and inspect the returned item & video evidence, we’ll notify you of approval or rejection. Approved refunds are processed to the original payment method within 7 working days.

5. Exchanges

If stock is available, we can ship a replacement once the return is approved. Otherwise, a refund will be issued.

6. Shipping Costs

Defect / Wrong Item: Sublime Store covers return shipping.
Other Reasons: Customer assumes return shipping costs and risk until we receive the item.

7. Start a Return

Contact us with your order ID, a brief description, and the 360° unboxing video:

• Email: s4sublimestore@gmail.com
• Phone / WhatsApp: +918868839446

Please ship approved returns to:
Sublime Store Near Variety Store Link Road,Takana Rd,Pithoragarh,Uttarakhand 262501, India

Policy last updated 5 June 2025.